Ontario Excise Taxes will be added to upcoming products. All Product Prices Include Excise Taxes. FREE DELIVERY in Windsor area for orders over $45.00 before HST.
Return Policy
Return Policy
At Bravo Vape, we care about our customer's experience when they shop with us, and we want nothing more than to provide a high-quality and reliable service.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with the excise tax stickers, and in its original packaging. You’ll also need the receipt or proof of purchase. This policy does not apply to items listed as final sale.
How to make a return?
To start a return, you can contact us at bravovape.ca@gmail.com and provide the order number and product name, and explain the issue. Attach videos or pictures if necessary.
Once we have reviewed your inquiry we will determine if you are eligible for a return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once we receive your return, we will thoroughly examine the product for the reported fault. Upon inspection, we will send you an email notification.
- If the product return matches the reported issue, we will process a refund, credit, or exchange.
- If our inspection reveals that the product is free from any manufacturing defect and is fully functional as per its intended design, you will be required to cover the shipment expenses for the product to be returned to you.
You can always contact us for any return questions at bravovape.ca@gmail.com
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item.
Non-returnable items:
We cannot accept returns on final sale items, including the following:
- E-Liquid
- Disposable Vapes
- Pre-filled E-Liquid Pods
- Coils
- Replacement Pods
- Tanks
- Glass
- Drip Tips
- Batteries
What is covered under warranty:
- Manufacturer defects
- Battery issues (won't hold a charge, short circuit, etc.)
- Display failure
- Charging port issues
What is NOT covered under warranty:
- Consumable items such as e-liquid, pre-filled pods, disposable vapes, coils, replacement pods, and batteries are final sale and cannot be returned.
- Replacement parts like drip tips and vape tank glass are non-returnable and not covered by warranty.
- Our return policy does not extend to cosmetic wear and tear resulting from regular usage.
- Our return policy does not cover personal flavour preferences such as not liking the flavour, experiencing a burnt taste, or finding the flavour too weak.
- Items that have been modified or attempted to be repaired.
- Damage caused by improper usage.
- Short-circuited coils.
- Leaking tanks and pods are not covered under warranty.
- Damage resulting from excessive force, dropping, or abuse is not covered under warranty.
- Water damage, fire damage.
- Damage resulting from failure to follow the user manual.
- Buttons that are rattling or sticking.
- If the purchase or delivery of any item was made more than 14 days ago.
Exchanges
- Only products that are DOA (Dead on arrival) or covered under warranty will be eligible for an exchange, The exchange will be for the same product, with the same colour and specifications. However, exceptions may apply in case the product is no longer available or is actively stocked.
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at bravovape.ca@gmail.com.
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